How to handle negative social media posts and comments
Three out of 4 consumers consult social media before making a purchasing decision. Statistics like these that increased the pressure on restaurants to better manage their social media. If you have invested time and, perhaps, money in Instagram, Facebook, Twitter and TripAdvisor then the last thing you need is to have that brand positivity damaged by haters. So how do you deal with negative social interactions and still come out on top?
